Crucial conversations
tools for talking when stakes are high
Note:
What's a crucial conversation? And who cares? -- Mastering crucial conversations : the power of dialogue -- PART I : WHAT TO DO BEFORE YOU OPEN YOUR MOUTH Choose your topic : how to be sure you hold the right conversation -- Start with heart : how to stay focused on what you really want -- Master my stories : how to stay in dialogue when you're angry, scared, or hurt -- PART II : HOW TO OPEN YOUR MOUTH Learn to look : how to notice when safety is at risk -- Make it safe : how to make it safe to talk about almost anything -- State my path : how to speak persuasively, not abrasively -- Explore others' paths : how to listen when others blow up or clam up -- Retake your pen : how to be resilient when hearing tough feedback -- PART III : HOW TO FINISH Move to action : how to turn crucial conversations into action and results -- Yeah, but : advice for tough cases -- Putting it all together : tools for preparing and learning